S&T FAQ’s How can I start or cancel service or change my billing information? Shareholders of S&T Mutual Water Company have primary responsibility for water accounts and unpaid invoices. Water service begins for a new Shareholder (and ends for a former Shareholder) during the closing of escrow on a property sale, after the payment of a water company Stock Transfer fee has been paid to the water company. Shareholders of record may change their water company contact information by contacting S&T Mutual Water Company or by logging into their online account and making those changes themselves. Why can't I put the water account in my tenant's name? STMWC is not a public utility, rather, it is a non-profit mutual water company. In order to preserve our exclusive water rights, STMWC can only serve Shareholders of the company. If you own property in Sunset Terrace, and you have a company stock share, you are a Shareholder. A copy of the bill may be sent to the property manager or tenant. If you would like a 3rd party to receive the invoice, you need to request a 3rd party billing form to be signed by the shareholder. In all cases, the shareholder is ultimately responsible for payment of all charges. Why is my water bill so high? • Possible leak • Higher water usage • Landscape irrigation running frequently or too long • Dripping faucets/running toilets If you cannot determine a reason for your usage being higher than usual, call STMWC to open a service request for a leak investigation. (805) 316-0640 How can I pay my water bill? • Check or Money Order: Mail or drop it in the STMWC box in front of 150 Monarch Street. Our mailing address is PO Box 6391, Los Osos, CA 93412 • Customers can also use their online banking system to have a payment sent directly from their bank account to S&T Mutual Water Company. How often do I get a bill? • STMWC bills every two months. The water company sends bills at the end of the following billing periods: January-February, March-April, May-June, July-August, September-October, and November-December. • Payment is due 30 days after receipt of the invoice. There is a $25.00 late fee.